Shipping policy
We offer free tracked standard shipping to every country we ship to. There is no minimum order and no standard shipping charge at checkout.
Processing time
Orders are usually packed and handed to the carrier within 0–2 business days. We'll email you a tracking link when your order ships.
Estimated delivery times
These estimates begin when you place your order and include processing time:
- United States: 6–14 business days
- Australia: 6–14 business days
- Japan: 6–9 business days
- South Korea: 6–10 business days
- Singapore: 6–9 business days
Delivery dates are estimates, not guarantees. Customs inspections, carrier delays, public holidays, and peak periods may add extra time.
If we cannot dispatch your order within the stated processing time, we'll contact you with an updated estimate and the option to cancel for a full refund.
Tracking
Every order includes tracking. Tracking updates may take up to 48 hours to appear after dispatch. If your tracking hasn't updated for more than 7 business days, email us and we'll contact the carrier for you.
International shipping and customs
Orders are dispatched from our fulfilment partner in China. Any import duties, taxes, or customs handling fees not collected at checkout are charged by the destination country's authorities and are the recipient's responsibility.
We declare every parcel using its actual contents and value. We cannot mark an order as a gift or declare a lower value.
South Korea: A personal customs clearance code (개인통관고유부호) is required for personal imports. We'll ask you for it after you place your order. Delivery may be delayed if the code is missing or does not match the recipient's details.
Address changes and failed delivery
Please check your shipping address before placing your order. If you notice a mistake, email us as soon as possible. We can usually correct it before dispatch, but changes may not be possible once the parcel is in transit.
If a parcel is returned because the address provided was incorrect or incomplete, we can arrange redelivery after any additional shipping cost is paid. If you prefer a refund, we may deduct actual shipping costs that we cannot recover, where permitted by law.
If the address error was ours or the carrier's, we'll resolve it at no cost to you.
Lost, delayed, or damaged parcels
If your parcel appears lost, is marked as delivered but cannot be found, or arrives damaged, email us with your order number. We'll investigate with the carrier and arrange the appropriate replacement or refund.
If the kit arrives with missing or broken parts, see our Returns & Refunds policy.