Refund policy
Returns & Refunds
At Lanterntale, we want you to love what you build. If something is wrong with your kit, contact us and we'll make it right — you won't need to send anything back. Change-of-mind returns are accepted under the conditions below.
This policy applies to orders placed from 12 October 2026. Orders placed before that date are covered by the policy that was in place when you ordered.
If your kit arrives damaged, faulty, or with missing or broken parts
Please contact us at support@lanterntale.com with:
- your order number, and
- a clear photo or short video showing the issue.
We'll send free replacement parts, or offer a replacement or a full refund, depending on the issue. You won't need to return the kit.
Please get in touch within 30 days of delivery so we can resolve things quickly. This is not a deadline on your legal rights — see Your consumer rights below.
We may decline a request where we reasonably believe this policy is being misused. This never limits the statutory rights set out below.
If you receive the wrong item
Contact us with your order number and a photo of what arrived. We'll send the correct kit or issue a full refund. You won't need to return the item, and you're welcome to keep it.
If you change your mind
You may return a kit for a refund within 30 days of delivery, as long as it is:
- unopened and unused;
- in its original packaging; and
- complete with all parts, materials, and accessories.
Kits that have been opened, started, or assembled can't be returned for change of mind. Any statutory rights that apply in your country are unaffected — see Your consumer rights below.
Before sending anything back, email support@lanterntale.com with your order number. We'll reply with the return address and instructions. Please don't send a kit to the address shown on the original parcel.
Return postage is at your own cost. We recommend a tracked service, as we can't refund a return that doesn't reach us.
Once we receive and check the returned kit, we'll refund the amount you paid for it.
If your order hasn't shipped yet
Email us as soon as you can and we'll cancel it and refund you in full before it leaves the warehouse. Once it has been dispatched, the terms above apply.
How refunds are issued
- Refunds go back to your original payment method.
- We refund the amount you actually paid, so if a discount such as WELCOME10 was applied, the refund reflects the discounted price.
- We aim to issue every approved refund within 3 business days of agreeing it — or, where a return is required, within 3 business days of receiving it — and always within the timeframe required by the law of your country.
- Once we've issued a refund, your bank or card provider may take a few more days to show the funds.
Your consumer rights
Nothing in this policy limits or excludes any rights you have under applicable consumer protection law.
United States. Consumer protection rules vary by state. The policy above is offered in addition to, and does not replace, any rights you have under the law of your state.
Australia. Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. For a major problem, you can choose a refund or a replacement. For a minor problem, we may choose to repair or replace the product or provide a refund.
Japan. Online mail-order purchases do not carry a general statutory cooling-off right under Japan's Specified Commercial Transactions Act; the seller's disclosed return terms apply instead. The change-of-mind terms above are our disclosed return terms. They do not limit your rights where a product is faulty or misdescribed.
South Korea. Under the Act on the Consumer Protection in Electronic Commerce you may cancel and return an order within 7 days of receiving it. Opening the packaging only to check the contents does not by itself remove this right. For a change-of-mind cancellation, you pay the return postage; if the goods differ from what was advertised or agreed, we pay it. We'll refund within 3 business days of receiving the returned goods.
Contact
Questions about your order? Email support@lanterntale.com — we usually reply within 24 hours.
Asterlane Commerce LLC, trading as Lanterntale.