Refund policy
Returns & Refunds
At Lanterntale, we want you to love what you build. Because our kits ship from overseas, we handle any issues without asking you to post anything back — in most cases you keep your kit, and we still make it right.
If your kit arrives damaged, faulty, or with missing or broken parts
Please contact us within 30 days of delivery at 4317sharon@gmail.com with:
- Your order number, and
- A clear photo or short video showing the issue.
Once we've had a look, we'll send free replacement parts, or offer a replacement or refund — whichever works best for you. You won't need to return anything.
If you receive the wrong item
Let us know within 30 days of delivery with a photo, and we'll arrange a replacement or full refund. No return required.
Change of mind
Because each kit is designed to be opened and assembled, we're unable to accept change-of-mind returns or refunds once an order has shipped. If you're unsure about anything before you buy, please reach out — we're always happy to help you decide.
Refunds
Approved refunds are issued to your original payment method within [5–10] business days. Depending on your bank or card provider, it may take a little longer to appear.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law (ACL). Our products come with guarantees that cannot be excluded under the ACL. If a product has a major problem, you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage.
Contact
Questions about your order? Email us at 4317sharon@gmail.com — we usually reply within 24 hours.