Frequently Asked Questions

We ship only to the countries listed at checkout, with free, fully tracked shipping to all of them.

Estimated delivery from order to arrival is 6–14 business days for the United States, 6–9 for Japan, 6–10 for South Korea, 6–9 for Singapore and 6–14 for Australia. Customs checks and busy periods, including Lunar New Year and December, can add time.

Orders ship from an international warehouse, usually within 0–2 business days of being placed.

When your order ships, you’ll receive a shipping confirmation email with tracking details, followed by a shipping update email if those details change. You can check updates on the order status page by signing in, or by entering your order email and the order number from your confirmation email; if tracking has not updated for more than 7 business days, email us and we’ll follow up with the carrier.

Customs duties, taxes, and fees aren’t included in the price. They’re set by your country’s customs authority and, where they apply, are paid by the recipient. We declare every parcel accurately with its real contents and value, and can’t mark orders as gifts.

Yes, a personal customs clearance code (개인통관고유부호) is required for personal imports into South Korea. We’ll ask for it after you order. Delivery may be delayed if the code is missing or does not match the recipient’s details.

Email us as soon as possible; we can usually correct the address before your order ships, but changes may not be possible once it is in transit. If the parcel is returned because the address provided was incorrect or incomplete, we can send it again once the extra shipping cost is paid, or refund you minus any shipping costs we cannot recover. If the address error was ours or the carrier’s, we’ll fix it at no cost to you.

If your parcel seems lost, shows as delivered but cannot be found, or arrives damaged, email us with your order number. We’ll investigate with the carrier and arrange a replacement or refund as appropriate; see our Shipping policy.

You can return a kit for a refund within 30 days of delivery if it’s unopened, unused, in its original packaging, and complete. Before sending anything back, email us with your order number and we’ll reply with the return address. Return postage is at your own cost; once we receive and check the kit, we’ll refund what you paid for it. Opened or started kits can’t be returned for change of mind; this never limits your statutory rights. See our Refund policy.

Email us with your order number and a photo of what arrived. We’ll send the correct kit or issue a full refund. You won’t need to return the item, and you’re welcome to keep it.

Yes, if it hasn’t shipped yet. Email us as soon as possible and we’ll cancel it and give you a full refund. If it’s already been dispatched, our change-of-mind return terms apply; see our Refund policy.

Refunds go back to your original payment method for the amount you actually paid, so if a discount was applied the refund reflects the discounted price. We aim to issue every approved refund within 3 business days of agreeing it, or of receiving the kit if a return is required; your bank or card provider may take a few more days to show the funds.

For our miniature kits, you’ll need 2 × AAA batteries for the LED lights and craft glue. Neither is included in the box. Floral Waltz needs neither: everything you need comes in the box.

Our miniature kits do. Each one includes an LED lighting circuit that runs on 2 × AAA batteries, which are not included. Floral Waltz is a wind-up music box and doesn’t light up.

If your kit arrives damaged, faulty, incomplete, or incorrect, email us with your order number and a clear photo or short video, ideally within 30 days of delivery. Depending on the issue, we’ll send free replacement parts, replace the kit, or refund you in full — at no cost to you. You won’t need to return the kit.

If you break a piece while building, we will send a replacement part. Please email us with your order number and a photo of the broken piece.

We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, and Shop Pay. Available options can vary by country and device and are shown at checkout.

Email support@lanterntale.com. We usually reply within 24 hours.